Terms of Service

1. About These Terms

These Terms of Service apply to all individuals authorised to access and use the service, including students, teachers, school administrators and other authorised personnel.

The service provides educational quizzes, assessments, competency recordkeeping and tools to support school safety, compliance and educational activities.

By accessing or using the service, users agree to comply with these terms and the applicable Acceptable Use Policy.

These terms govern individual use of the service. They do not replace school policies, professional obligations, applicable laws or any separate agreement between the school and the service provider.

Students access the service under their school's authorisation. Acceptance of these terms does not create a commercial subscription agreement between a student and the service provider.

2. Accounts and Access

User accounts are provided or authorised by participating schools.

Users must:

• Use only their own authorised account.
• Keep passwords and authentication credentials confidential.
• Not share accounts or allow unauthorised access.
• Access only information and functionality permitted by their assigned role.
• Promptly report suspected unauthorised access or compromised credentials.
• Follow their school's instructions regarding account access and use.

Schools are responsible for authorising users, assigning appropriate permissions and managing access within their school environment.

Users with administrative privileges must exercise those privileges only for authorised school purposes.

Access may be restricted or withdrawn when authorisation ends or where necessary to protect the service and its users.

3. Acceptable Use

The service must be used lawfully, responsibly and for authorised educational or school-related purposes.

Users must not:

• Harass, bully, threaten or discriminate against others.
• Access or attempt to access another person's information without authorisation.
• Enter deliberately false or misleading information.
• Interfere with assessments, records or the normal operation of the service.
• Attempt to bypass security controls or access restrictions.
• Introduce malicious software or attempt to compromise the service.
• Upload or distribute unlawful, harmful or inappropriate material.
• Disclose confidential information without appropriate authorisation.
• Use the service for unauthorised commercial or personal activities.

Users must also comply with the applicable Student Acceptable Use Policy or Staff Acceptable Use Policy.

4. Privacy and Information Protection

The service processes information relating to students, school personnel, assessments and other authorised school activities.

Users must respect the privacy of others and handle information in accordance with their assigned permissions and applicable school requirements.

Users must not access, share, download or disclose personal information without appropriate authorisation.

Where information is downloaded or exported, authorised users are responsible for protecting that information and handling it in accordance with applicable school policies.

Confidential student or school information must not be submitted to external services, including artificial intelligence tools, without appropriate authorisation.

The service provider's collection, use, storage, disclosure and protection of personal information are explained in its separate Privacy Policy.

5. Quizzes and Knowledge Assessments

The service provides quizzes and assessments designed to support the evaluation of student knowledge and understanding.

Automated assessment results reflect student responses and performance within the assessment.

Passing a quiz does not automatically establish that a student possesses sufficient knowledge, practical competency or authorisation to undertake a particular activity.

Schools and their authorised teaching personnel are responsible for:

• Determining whether a quiz adequately assesses the intended knowledge or learning outcomes.
• Deciding whether quiz results provide sufficient evidence of student understanding.
• Identifying where additional questioning, instruction, assessment or practical evidence is required.
• Applying professional judgement when interpreting assessment results.
• Determining whether students have satisfied relevant competency and safety requirements.

The service provider does not independently determine whether a quiz is sufficient for a particular school's educational, competency or safety requirements.

Quiz results are intended to support, rather than replace, professional educational judgement.

6. Practical Demonstrations, Observations and Competency

The service allows authorised school personnel to record student competency decisions, practical demonstrations and observations.

These records reflect the information and professional judgements entered by authorised school personnel.

The service does not independently conduct, observe, verify or certify practical demonstrations, observations or student competency.

Schools and their authorised teaching personnel remain responsible for:

• Determining the practical skills and competencies students must demonstrate.
• Conducting or appropriately supervising demonstrations and observations.
• Assessing whether students have demonstrated the required skills and safe working practices.
• Ensuring that competency records accurately reflect the evidence assessed.
• Determining whether additional instruction, practice or reassessment is required.
• Authorising students to use equipment, tools or machinery.

Recording a demonstration, observation or competency decision in the service does not constitute independent verification or certification by the service provider.

The service provider remains responsible for the operation of its recordkeeping functionality but does not independently validate professional judgements entered by school personnel.

7. Workplace and Practical Safety

The service may support school safety procedures, workshop activities, equipment inspections, maintenance records and related compliance processes.

The service is an educational and recordkeeping tool. It does not replace workplace health and safety requirements, risk assessments, safe operating procedures or direct supervision.

Schools remain responsible for:

• Student supervision and practical instruction.
• Equipment safety, inspection and maintenance.
• Risk management and safe operating procedures.
• Verification of student competency and readiness.
• Authorisation to undertake practical activities.
• Appropriate hazard, incident and emergency management.

Information recorded in the service must not be relied upon as the sole basis for determining whether equipment is safe or whether a student may undertake a potentially hazardous activity.

Urgent safety concerns must be managed through the school's established procedures.

8. Child Protection and Student Safety

The service provider is committed to promoting child safety and incorporating appropriate safeguarding measures into the design and operation of the service.

The service does not provide direct messaging, chat, video calling or social networking functionality between students and other users.

Service provider employees and contractors are prohibited from directly contacting students in connection with the service. Support communications must occur through authorised school representatives.

Users must report suspected child safety concerns through their school's established procedures or an appropriate reporting channel.

The service provides a dedicated Child Protection / Child Safety Concern reporting category within its feedback process.

Where a child faces an immediate risk of harm, appropriate emergency services or child protection authorities should be contacted without delay.

Further information is provided in the service provider's Child Protection Policy.

9. Content and Intellectual Property

Schools and other lawful rights holders retain their existing rights to educational materials, student records and other content entered or uploaded to the service.

The service provider does not claim ownership of school-created educational content.

Users must have appropriate authorisation to enter, upload or use content within the service.

Users must not knowingly upload material that infringes intellectual property rights, breaches confidentiality obligations or is otherwise unlawful.

The service provider may store, process, back up and display authorised content as reasonably necessary to provide, maintain and secure the service, subject to applicable agreements and the Privacy Policy.

School content will not be sold, published or commercially reused for unrelated purposes without appropriate authorisation.

The service provider retains its rights to the software, application design, provider-created assessment content and other proprietary materials made available through the service.

Users may access these materials only as permitted through the service and applicable agreements.

10. Security, Complaints and Reporting

Users must take reasonable steps to protect their accounts and information accessible through the service.

Suspected technical faults, security incidents, privacy breaches, child safety concerns or misuse should be reported promptly.

The service provides reporting channels for:

• Technical and operational faults.
• Security incidents and concerns.
• Privacy complaints and requests.
• Child protection and safety concerns.
• General complaints, suggestions and feedback.

Reports may be submitted through the service's feedback functionality or other published contact channels.

Reports are managed in accordance with the service provider's Complaints and Feedback Policy and relevant supporting procedures.

Where a concern involves an immediate risk to safety, users must follow appropriate emergency or school reporting procedures.

11. Service Availability and Changes

Access to the service depends on the participating school's subscription, account authorisation and applicable service arrangements.

The service provider aims to maintain a reliable, secure and accessible service.

Temporary interruptions may occur because of scheduled maintenance, technical problems, security incidents or circumstances outside the service provider's reasonable control.

The service provider may update, improve or modify functionality as the service develops.

Material changes affecting a school's use of the service will be managed in accordance with applicable service agreements and notification procedures.

12. Suspension and Termination of Access

Schools may create, modify, suspend or remove user access according to their own requirements and procedures.

The service provider may also restrict or suspend access where reasonably necessary to:

• Protect the security and integrity of the service.
• Prevent unauthorised access or misuse.
• Protect student or school information.
• Respond to suspected unlawful activity.
• Prevent harm to users or other individuals.
• Comply with applicable legal obligations.

Where appropriate, the service provider will notify the affected school.

Immediate protective action may be taken without advance notice where reasonably necessary.

Termination of access and the handling of associated information will be managed in accordance with applicable service agreements, legal obligations, retention requirements and the Privacy Policy.

13. Responsibilities and Legal Rights

The service is intended to support educational activities, assessment, professional judgement, safety management and recordkeeping.

Schools and their authorised personnel remain responsible for educational decisions, student supervision, practical competency assessments and workplace safety obligations.

The service provider remains responsible for fulfilling its own legal, contractual, security and privacy obligations in providing the service.

Nothing in these terms excludes, restricts or modifies rights or remedies that cannot lawfully be excluded, including applicable rights under the Australian Consumer Law.

Individual users are not personally responsible for their school's subscription fees or commercial obligations merely because they access or accept these terms.

14. Changes to These Terms

The service provider may update these terms to reflect changes in the service, legal requirements, security practices or operational procedures.

Each published version will include a version number and effective date.

When the terms are materially updated, users may be required to review and accept the revised version before continuing to access the service.

The service may record the user account, accepted version and date and time of acceptance.

Users who do not accept the applicable terms must discontinue use of the service and may contact their school or the service provider for assistance.

The Privacy Policy is maintained separately and may also be updated.

15. Questions and Support

For questions relating to school accounts, access permissions or internal school procedures, users should contact their school administrator or teacher.

For privacy matters, refer to the Privacy Policy.

For technical faults, complaints, security concerns or child protection matters, use the reporting channels described in the Complaints and Feedback Policy.